Initial implementations can be challenging – no question. Launches can go well and launches can go poorly, but the true success or failure of the project will likely be decided months or even years later. Are you prepared?
Check out this webinar recording from April 2017 to learn:
- Why CXM implementations can fail, even after a successful launch
- The value of a strategic post-launch evolution plan
- Actionable avenues to keep your CXM implementation successful every step of the way